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FAQ

Table of contents

1. Methods of payments and how they work
1.1. Why you not accept PayPal?
1.2. Why you not accept Credit Cards?
1.3. Do you accept International bank-to-bank (wire) transfer?
1.4. How long does it take for You to receive my Money Transfer?
1.5. Sending money internationally for a domestic source?
1.6. What to send when I paid with Western/MoneyGram?
1.7. Ordering process
1.8. Does WU or MG require ID?
2. Return and refund policy
3. Do I need a prescription to order?
4. Safe and secure packaging
5. Quality
6. Minimum order amount
7. Domestic shipping
8. SHIPING AND DELIVERY
9. Do you provide tracking numbers?
10. Do you ship to APO, FPO, or DPO military addresses?
11. What are shipping options?
12. Is a signature required for shipping?

We ship our products world wide and all packages are shipped very discreet. Products are repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments. The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit one of these packages, the order will automatically be divided into two or more packages (always included in the S&H-charges). Shipping time is around 5 to 21 working days, defence of destination.

1. Available payment methods and how they work
We accept Western Union, Money Gram payments and Bank transfer. These are the major payment methods available with us at this moment.
Also you can make payment online using your credit card through the Western Union`s site: www.westernunion.com
or MoneyGram`s site www.moneygram.com
When you are using WU or MG it is a simple money transfer. You are just sending your funds from your location to another one.
All the info you need is the First Name, Last name, City and country of the receiver. This information is enough to make a transfer.
You will get current payment details onto your email immediately after you place an order.
You'll also have to fill in your information, please don't be afraid to fill all the information required, the WU/MG transfers are not trackable as credit/debit card ones and are much safer, just tell them that it is a donation or you are sending money to a friend or relative as WU/MG are not supposed to be used for business purposes.
Do not protect your transfer with a secret question, fill in only the necessary fields.

After you make the transfer you must contact us to confirm payment by email (either use the contact form on our website or reply to the confirmation e-mail) with the following information:
a. The correct MTCN number (Western Union number consist of 10 digits, Money Gram number consist of 8 digits);
b. The exact amount of the transfer;
c. Your correct first/last name;
d. Your correct and complete billing address;
e. Your correct and complete shipping address;
f. Zip code;
g. Correct order number;

IMPORTANT! If Western Union or Money Gram asks you about the purpose of sending money tell them that they are for your relatives (family) or for a friend in need (they do not allow sending money for commercial purposes). They do not need or have any right to know what you may need to send money for. For yours as well as ours safety please do not include any notes on the transaction such as our web site name or any product name.
You can use your credit card to arrange online transfer from the Western Union website www.westernunion.com or Money Gram`s site www.moneygram.com
 

1.1 Why you not accept PayPal?
We do not use PayPal. They are scammers and steal money, we already heavily suffered from them.
We advice everybody to cease using their services! Check this out : www.paypalsucks.com .
Also PayPal and Credit Card services have virulent anti crime divisions which will vigorously seek out, find, and assist LE in prosecuting those who use their services for criminal endeavors. If you use them inspite of this knowledge you do so at your own peril.  

1.2 Why you not accept Credit Cards?
Unfortunately we do not accept credit or debit card as a method of payment.
Our preferred method of payment is Western Union, as this is instant and will ensure your goods are dispatched very quicky.
We also accept Moneygram.
You can make payment online using your credit card through a Western Union`s site: www.westernunion.com
or Money Gram`s site www.moneygram.com
No true steroid website is accepted by a credit company. Money transfer is safe and easy and we can accept credit cards this way but not direct.
Credit Card services have virulent anti crime divisions which will vigorously seek out,
find, and assist LE in prosecuting those who use their services for criminal endeavors.
If you use them inspite of this knowledge you do so at your own peril.
 

1.3 Do you accept International bank-to-bank (wire) transfer?
Yes, visit the payment information link for more details.
 

1.4 How long does it take for You to receive my Money Transfer?
Payments made by Money Transfer are normally processed and cleared within 1-2 business day. Confirmation of payment will follow once payment has cleared.
 

1.5 Sending money internationally for a domestic source?
Domestic shipping doesn't mean that's where the operation is based.
We are smart and keep as many layers between ourselves and LE as possible.
You may do CIM(cash in mail) once you've placed a couple of orders and paid by WU/MG.
Feds don't have jurisdiction overseas so it is layer of our protection.
Steroids are legal in some countries which is another layer of our protection.
 

1.6 What to send when I paid with Western/MoneyGram?
- 10 digit MTCN (money transfer control number)
- Sender's First name (name of the person who paid money)
- Sender's Last name (last name of the person who paid money)
- City and Country where it was wired from
- Exact amount and currency wired (without Western Union fee)
- Payment via (if it differs from the previously specified when ordering)
- Order Number
- Complete postal address (if it differs from the previously specified when ordering)
 

1.7 Ordering process
Enable cookies and pop-ups for our site in your browser and add our domain @authenticpharm.com into your address book, otherwise our messages might be blocked by your spam filter.
We experience problems with att,  sbcglobal ,  and some other internet providers servers.
Some of the servers completely block our messages, so if you don’t receive anything – try using different address.
Add products to the shopping cart and proceed to checkout.
You won’t be able to proceed if your order less discounts is lower than minimal order limit, which is fixed at $180 for our shop.
You must receive an email from us immediately after this, please follow the instructions in this email.

Please always be sure to check your spam folder as well for any messages from us that might be filtered as spam.  

1.8. Does WU or MG require ID?
Not always. Usually they only require ID if you are placing an order over $1,000.
However, you can always split an order of over $1k into smaller money transfers.
 

2. Return and refund policy
Before returning any goods or ask for a refund from us for whatever reason, it is important that you contact us by e-mail to inform us of your intention and reasons for doing so.
We guarantee the delivery of your order.
In the case of goods arrive to the customer in a faulty or damaged condition, we will replace your order. Please contact us for further details.
In cases where loss, damage or delay is due to an incorrect delivery address being given to us, a refund cannot be offered.
If you are not completely satisfied with our products, simply return one empty vial or package past use and explain why you are not satisfied.
You will receive a full refund including all payments and comissions (WU/MG) in 12 days.

Please, you must ensure that your mailbox is safe enough to prevent package from being lost or stolen.
The postman should not leave it at your door for a long time! You should take it asap.
 

3. Do I need a prescription to order?
A prescription is NOT required to order our products.
 

4. Safe and secure packaging
All packages are shipped with maximum discretion to ensure highest delivery success.
- Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
- Packaging types are changed constantly to achieve max delivery success.
- The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment Handling charge).
- We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
Safe and secure packaging is a part of our security policy and we can't tell you more.
 

5. Quality
All our products are of high quality goods, certified pharmacies.
Products are 100% original coming directly from the biggest medicine distributors worldwide,
you feel this from the first shot of juices or from the first tab.
Our products are Laboratory Tested and meet only the highest standards of quality and purity.
You are paying for only the best.
If you are not completely satisfied with our products, simply return one empty vial or package after using
and explain why you are not satisfied.
You will receive a full refund including all payments and comissions (WU/MG) in 12 days.
 

6. Minimum order amount
Minimum order $180
Please respect our web-order minimum: $180 - perhaps...you're wondering why we have a minimum order policy?
It's simple economics - by the time we process an order, package and ship an item we have incurred salary costs,
transaction fees, facilities costs (heat, lights, phone, a/c, insurance, etc.).
While we love to accommodate smaller orders with the same degree of enthusiasm and professionalism as we treat all customers,
there comes a point where we need to ensure our survival. For us, that's $180

Bottom line, this is the smallest amount for which we are willing to take the risk we are into, thus we do not make any exceptions about it so do not ask us.  

7. DOMESTIC SHIPPING
We provide domestic shipping in USA, Canada and Europian Union countries. For all other countries your parcel will be sent from the closest shipping point we have overseas.
 

8. SHIPING AND DELIVERY
If I place an order, how long before I receive it?

We ship all orders within 1 day of funds being picked up.
We do not ship on weekends or holidays.
Estimated delivery time is 3-4 business days (domestic) and 10-14 business days (international), depending of destination.

next day delivery to USA and Canada available (Shipped from the U.S and Canada.)
2-3 business days to Europe(domestic shipping)
5-7 businses days to South Africa and Australia (domestic shipping)
 

9. Do you provide tracking numbers?
Yes. Within 24 hours after shipping
 

10. Do you ship to APO, FPO, or DPO military addresses?
Yes, we can ship to APO/FPO/DPO military addresses with no problem
 

11. What are shipping options?
We are offering the following shipping methods at the moment:
Canada Post  (with tracking number, delivery time 1-2 businses days)
UPS
USPS Airmail

12. Is a signature required for shipping?
Our shipping method requires no signature from your side upon delivery.
The postman should not leave it at your door for a long time period! Take it asap.
 

If you have any other questions please contact us! You may also find the information below useful:


A more in depth guide to data conversion. This will be helpful to people who have trouble converting their units, or understanding things such as I.U., ml, cc, and other terms associated with chemical enhancement use.

Lesson 1: Units and their definitions
i.u. (IU) = international unit. This is a unit used to measure the activity (that is, the effect) of many vitamins and drugs. For each substance to which this unit applies, there is an international agreement specifying the biological effect expected with a dose of 1 IU. Other quantities of the substance are then expressed as multiples of this standard. This also means that this measurement is not based on sheer volume or weight of the substance, but rather the effect.

ml = milliliter. This is a VOLUME measurement. it is 1/1000 of a liter. When talking about water or similar liquids, it is equivalent to one cubic centimeter.

cc = cubic centimeter. This is also a VOLUME measurement. Most syringes measure their capacity in cc's. If you have a 5cc syringe, it will hold ~5ml of liquid in it.

mg = milligram. This is a WEIGHT measurement. It is 1/1000 of a gram. The amount of chemical substance is often measured in milligrams. For injectable solutions, this will be reported as a concentration of weight to volume, such as mg/ml (milligrams per milliliter). In the case of orally administered substances, the weight of chemical is labeled; although the actual weight of the pill/capsule may be much higher, because of the use of filler substances. This means that a small pill may be much more potent than a large pill, so don't judge a pill based on its size, but the actual amount of substance for which it is labeled as.

mcg = microgram = 1/1000 of a mg (milligram) There are one thousand micrograms in one milligram.

Conversion factors:
1000 mcg (microgram) = 1 mg (milligram)

1000 mg (milligram) = 1 g (gram)

1000 g (gram) = 1 kg (kilogram)

1000 ml (milliliter) = 1 liter

1ml (water) = 1cc (water)
1ml (oil) ~ 1cc (oil) (~ denotes approximately equal to)

Lesson 2: Examples putting it all together
Say a user has some Nandrolone Decanoate. One is Deca 300 and the other is Deca 100. Both of these are Nandrolone Decanoate, but they have different concentrations. What this means is....

For the Deca 300:
If you take 1 ml (one milliliter) of this solution, it will take up ~1cc (one cubic centimeter) of space in the syringe. There will be 300mg (three hundred milligrams) of Nandrolone Decanoate in this dosage.

For the Deca 100:
If you take 1 ml (one milliliter) of this solution, it will take up ~1cc (one cubic centimeter) of space in the syringe. There will be 100mg (one hundred milligrams) of Nandrolone Decanoate in this dosage.

If you put the syringes side by side, they appear the exact same, so what is the difference? The Deca 300 has a concentration of 300mg/ml, while the Deca 100 only has a concentration of 100mg/ml. This means that the syringe with Deca 300 has three times (3x) the amount of Nandrolone Decanoate in the same exact volume as the syringe with Deca 100.

A drug's effectiveness has nothing to do with the concentration. If you take three milliliters (3ml) of the Deca 100, it will have the same effect as one milliliter (1ml) of Deca 300.

Lesson 3: How do I work with substances labeled with I.U.'s (International Units) Dosages for substances such as HCG, HGH, and insulin are measured by their respective IU values.

For example, Global Anabolic makes HCG under the brand pregnyl in 1,500i.u. and 5,000 iu concentrations. The drug comes with two vials. One vial of actual HCG powder and one vial with a liquid to reconstitute the powder into an injectable solution.

If you have a 1,500 iu vial of HCG which comes with a 1ml vial of sterile water, once you mix the vials together, you will now have 1,500 iu of HCG in one milliliter (1ml) of solution. If you do not have the proper syringe, it would be quite tricky to break this down into small dosages such as 500i.u. If all you have available is larger syringes such as 3cc or 5cc, a good trick would be to mix the HCG with your own USP grade water. To make it very easy, if you mix three cc's of water with your vial of 1,500 iu HCG, you will now have a nice concentration of 500 iu per milliliter (500 iu/ml). This was calculated by dividing the units by the volume, so 1,500 iu divided by three milliliters (1,500 iu/3ml) is equal to 500 iu per milliliter.

The same applies for HGH.

Thanks for your continued support, AuthenticPharm strive to bring you the finest products on the market today!

Please visit the payment information section.


All necessary wire information is included with your order confirmation, which is sent to you immediately after placing your order. For detailed information on how to make a Money Transfer or to find your nearest Money transfer agency...More





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